Service Desk

Information Technology Services

Email Delivery Address

Faculty, staff, and currently enrolled students who have set a Cal Poly password may update their Email Delivery Address (EDA) via the My Cal Poly portal.

Applicants receive Cal Poly User Names ( that are automatically set to forward email to the email account provided with the application. Applicants should verify and update email delivery addresses associated with the Cal Poly username.

How to Update Email Delivery Address in the My Cal Poly Portal

  1. Log into the My Cal Poly portal with your official Cal Poly username and password.
  2. Go to Personal Info tab.
  3. In Personal Info, choose Edit to the right of the Email Address field.
  4. Mail can be delivered to either your Cal Poly Office 365 account or an off-campus email address.  Select your preferred delivery location.  If mail is to be delivered to an off-campus address, enter the off-campus email address twice (Example:

    Note: Applicants receive Cal Poly usernames but do not get Cal Poly email accounts until they register for classes and pay fees.  As a result, Applicant email addresses must be one the Applicant has created with an outside email provider. 
  5. Choose Update.
  6. SEND A TEST! Send an email to your Cal Poly email address ( and make sure it gets delivered to the account you specified. 

    Note: It may take up to 30 minutes for your email address to update in all Cal Poly systems.

If you have questions, please contact the ITS Service Desk at or 805-756-7000.

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