Service Desk

Information Technology Services

Voicemail FAQ

  1. What is my password?
  2. How do I access my voicemail from an on campus phone other than my own phone?
  3. How do I access voicemail from off campus?
  4. Sometimes I hear a greeting telling me that someone can not get the phone and sometimes I hear a greeting that says they are on the phone. Can I set up my voice mail to do that too?
  5. How do I divert all my calls to voicemail?
  6. I do not want to listen to the greeting when I get someone’s voicemail, is there a way to bypass it
  7. I forgot to save my message after listening to it. Is it gone?
  8. When I enter my voicemail password it is shown on the display. Can I turn off the display?
  9. Can I change the number of rings before my call is transferred to voicemail?
  10. Can I transfer a call directly to someone's voicemail?

1. What is my password?

All voice mail boxes were set up with the 5 digit extension as the default password, (the default password for 6-1234 is 6 1 2 3 4). Users are encouraged to change their password periodically and keep it private. Passwords can be one to five digits.

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2. How do I access my voicemail from an on campus phone other than my own phone?

To retrieve your voicemail from someone else’s phone on campus:

a) dial your number, when you hear your out going message start to play press #, you will be prompted for your password.

b) dial 6-6245, when the system responds with “please enter your password” press * #. You will hear “Welcome to ... please enter your voicemail box number.” Your voicemail box number is your 5 digit extension (6-xxxx). If you wait on the line too long your will hear “Thank you for calling Cal Poly ...” if this happens press # to go back to “Welcome to ...” and enter your 5 digit mail box number.

(See #3 To retrieve your voicemail from off campus)

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3. How do I access voicemail from off campus?

To retrieve your voicemail from off campus:

a) dial your number, when you hear your out going message start to play press #, you will be prompted for your password.

b) dial 756-6245, when your hear “Thank you for calling Cal Poly ...” press #, you will hear “Welcome to ... please enter your voicemail box number.” Your voicemail box number is your five digit extension (6-xxxx).

(See #2 You can retrieve your voicemail from someone else's phone on campus by)

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4. Sometimes I hear a greeting telling me that someone can not get the phone and sometimes I hear a greeting that says they are on the phone. Can I set up my voicemail to do that too?

The telephone system tells the voicemail system whether it transferred the call because your did not answer or if the line was busy. If it transfers because your line was busy the voicemail system plays greeting number 4. So record greeting number 4 as a “I am on the phone right now” greeting. Remember that after you record greeting number 4 to set one of the other greetings as your active greeting before you hang up.

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5. How do I divert ALL my calls to voicemail?

To divert all calls to voicemail dial * 2 #. The telephone display will now show “DIVERT TO 6624”" to remind you that all your calls are being diverted to voice mail (X6-6245). When your calls are diverted your phone will not make any noise to let you know a call came in. To turn off call diversion dial # 2 #.

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6. I do not want to listen to the greeting when I get someone’s voicemail, is there a way to bypass it?

You can skip a voicemail greeting by pressing * after the greeting starts to play.

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7. I forgot to save my message after listening to it. Is it gone?

If you just hang up after listening to a message, the system keeps it as a NEW message. You must save or delete a message before exiting the system.

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8. When I enter my voicemail password it is shown on the display. Can I turn off the display?

No you can not turn off your phone display.

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9. Can I change the number of rings before my call is transferred to voicemail?

No. The default is to have calls go to voicemail if you do not answer or if your phone line is busy. If you do not answer after four rings the call will be transferred to voicemail, subsequent call will be transferred to voicemail after only 2 rings. If you use your phone (lift the receiver out of the cradle) the ring counter goes back to 4 rings.

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10. Can I transfer a call directly to someone's voicemail?

Yes! To transfer a call directly to voicemail, with the caller on the line, press the “inquiry” button, dial 66245 * 6XXXX (the voicemail box number of the party to whom you wish to transfer the call) then press the “transfer” button.

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