My Cal Poly Support
1. What is My Cal Poly?
My Cal Poly is a web portal that features information and services in a format that you can personalize.
- PolyLearn Moodle (Learning Management System)
- Single-Click Access to many widely used campus applications and computing services such as email and calendar.
- Self-Service for employees
- Campus Announcements and Events
- College, Department, and Club Information
2. Who can use My Cal Poly?
Cal Poly students, faculty, staff and new applicants who know their Cal Poly User Name and Cal Poly Password can use My Cal Poly.
3. What is my Cal Poly User Name and Cal Poly Password?
Your Cal Poly User Name and Password give you access to centrally supported computing services and the My Cal Poly Portal.
To establish a Cal Poly Password or to view a list of systems that use the Cal Poly User Name and Password go to the Cal Poly Password Manager FAQ.
4. What are the Web browser versions and settings that are required to use My Cal Poly?
My Cal Poly is designed to work with current versions of Web browsers (e.g. Internet Explorer, Firefox, Chrome, Safari). Cal Poly provides technical support for these applications through the ITS Service Desk.
Browser cookies and JavaScript must be enabled in order for My Cal Poly to function properly.
These features are on by default in most browser applications. If you have disabled either function please see your browser documentation or contact the ITS Service Desk at 756-7000 for assistance.
An Important Note for All Browsers
For an absolutely secure logout, you must close your browser after logging off of the application.
5. What is the URL for My Cal Poly?
The url is: https://my.calpoly.edu/.
6. What do I need in order to access My Cal Poly?
You will need to know your Cal Poly User Name, your Cal Poly Password, and have a SSL enabled (secure sockets layer) web browser.
7. How do I start using the My Cal Poly Portal?
To use the My Cal Poly Portal, go to https://my.calpoly.edu/.
Enter your Cal Poly User Name in the Cal Poly User Name field.
Enter your Cal Poly Password in the Cal Poly Password field.
Click the Login Button.
8. Does My Cal Poly have a session timeout?
As a security precaution, My Cal Poly and the applications that are accessed through My Cal Poly all have “inactivity timeouts.” Timeout intervals are set at the system level are defined by campus, CSU, and aligned with industry security standards. If you are timed out of any application or My Cal Poly, you simply need to log back in.
To avoid a timeout, a user must periodically press the enter key or move from page to page within an application or on the web. Searching for, entering, or deleting data on a field on a page without pressing the enter key is not considered activity. Session timeouts are completely independent of one another. The inactivity timeouts for some systems are listed below:
| My Cal Poly Portal | 30 Minutes |
| PeopleSoft | 45 Minutes |
| Enterprise Wizard | 30 Minutes |
9. What are tabs?
Tabs are similar to folders on your desktop. Each tab is a separate screen on your page and can contain several channels. Tabs are used to organize the various channels in a format that suits your needs. Tabs can be managed by clicking the Customize link. You can create new tabs as well as customize the current tabs.
10. How do I add content (customize) my portal page?
Once you have logged into My Cal Poly, you can rearrange the channels by dragging and dropping them.
To further customize your page, click on Customize in the toolbar at the top of your My Cal Poly screen and follow the wizards.
11. How do I subscribe, detach, or remove a channel? And Skins?
From the Customize menu and follow the online wizards.
12. How do I reset my layout to the My Cal Poly default?
You may reset your layout to match the current default set of colors, tabs, and channel subscriptions for the entire portal by selecting the Customize link at the top of the screen, then choose “Revert to default layout.”
13. What are Cal Poly Announcements?
The Announcements Channel is a powerful tool that allows users to receive information from various Cal Poly groups they are affiliated with. This can include campus-wide, departmental, course, or club information. Users can subscribe or unsubscribe to the available Announcement Channels. By default, the Announcements Channel is located on the Main tab of the portal.
14. How do I subscribe to additional Announcements threads?
To subscribe to additional Announcements threads (topics), select the “edit” icon at the top of the channel, check the threads to be added, and click on Update. You may reorder the position of threads by clicking on the appropriate “up” or “down” arrow icon. When finished click on the “go back” icon to return to the standard portal channel view.
15. How can I post events or Announcements?
Campus Announcement guidelines apply to faculty, staff and students.For channel specific announcements, users will need to contact the administrator of that channel.
16. What is id1, id87, etc.?
The above are unique identification tags that are placed after every thread title in the Announcements Channel. They simply allow for quick identification of any announcement thread within the channel and can be used to track messages easily.
17. How do I check my grades?
To view your grades, go to the Advising tab and click on Poly Profile.
18. How do I download software?
Step 1 Log into the Cal Poly Portal.
Step 2 In the “Single Click Access…” channel,
click on “Technical Service Request”.
Step 3 Click on “New Software Request”.
Step 4 Search for the publisher, title.
For example:
Select the radio button for the title, then click on “Import/Replace”.
Step 5 Accept the terms (radio button), then click “Finish”.
Step 6 Accept the download method (radio button), download the .exe and compressed files
(click on the links).
Complete the software download by clicking on “Finish”.
19. What are the Library Channels?
The Library channels are a suite of services provided by the Robert E. Kennedy Library. They access library hours, research databases, the on-line catalogue, checkout status and on-line renewals, and much more. By default, the Library Channels are located on the Library Services tab of the portal.
20. What is the Cal Poly Poll Channel?
The Cal Poly Poll channel lets you express your vote on current Cal Poly issues and view the results of past polls. By default, the Poly Poll Channel is located on the Main tab of the portal.
21. What is the Personal Info Channel?
The Personal Info channel is a channel that allows the students change preferred email, phone, and address information stored by the university for personal, billing, and diploma purposes.
22. How do I change my Email Delivery Address (EDA)?
Login to My Cal Poly and go to the Personal Info channel. To update your Email Delivery Address, click the Update button next to your current Email Delivery Address. Update your address and click the “Apply” button.
23. Can I apply for Scholarships on My Cal Poly?
Absolutely! Cal Poly’s online scholarship application is available as a channel in My Cal Poly, but only accessible during the application window. To learn more about Cal Poly scholarships and the dates during which applications are accepted, please visit the Cal Poly Financial Aid website.
24. What is the Single Click Access (SCA) Channel?
Single Click Access (SCA) allows you to use the Portal to login to other web-based applications with one user name and password. By default, the Single Click Access Channel (SCA) is located on the Main tab of the Portal.
25. How do I check or add money to the balance in my student account?
The Student Account or Payment Info channel displays your detailed student account balance and financial transactions. Provided there are transactions listed for the current term, you may add money to your account balance by selecting the link "Make a payment". By default, this channel is located on the Money Matters tab of the portal.
26. Who do I contact for other questions?
If you have any other questions about My Cal Poly, please call the ITS Service Desk at 805.756.7000. The ITS Service Desk telephone support hours are 8am to 5pm, Monday through Friday.
San Luis Obispo, California 93407