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New Cal Poly Account Activation

New State-Employed Faculty and Staff

Faculty and Staff accounts are automatically created as part of the hiring process.  Please contact the IS Service Desk (756-7000) to request a temporary password for your new email/calendar accounts.

For other accounts available, please click here.


The Cal Poly Admissions office will send Applicants an email with instructions to activate their My Cal Poly Portal accounts. For complete instructions visit the Admissions Access Help website. Applicant Cal Poly User Names will be automatically set to forward email to the email account provided with the application.
Applicants should verify and, if necessary, update email delivery addresses associated with the Cal Poly User Name.

  1. Set a password and log into My Cal Poly portal.
  2. Go to the Personal Info tab.
  3. In My Info, verify the Email Delivery Address field contents.  If the address is incorrect, select Edit to the right of the address.
  4. Enter the off-campus email address twice and choose Update.
    Note: Applicants get Cal Poly User Names but do not get Cal Poly email accounts until they register for classes and pay fees. As a result, the email address entered here must be one the Applicant has created with an outside email provider.
  5. SEND A TEST! Send an email to your Cal Poly email address (jmustang@calpoly.edu) and make sure it gets delivered to the account you specified.

The Email Delivery Address is the email account where you actually receive and read email. One business day after activating accounts, go to Email Delivery Address Updates for instructions.


New students may begin using their Cal Poly email accounts two (2) days after they have registered for classes. To activate a new account follow the instructions to update your Email Delivery Address.

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