Service Desk

Information Technology Services

How to Submit a Service Request

1. Log in to the My Cal Poly portal with your Cal Poly username and password.

My Cal Poly Login

2. Under Single Click Links, click on Technical Service Request.
Note: If this link is not visible, click on Edit Links, check the Technical Service Request box, and click OK.

Single Click Links menu

3. Select the type of request who would like to submit.

  • Service Request: Technical issues or requests
  • Software Request: Cal Poly site-licensed software
  • Account Request: New Cal Poly account or modification (Faculty and Staff only)
  • CMS Account Request: New account or a change in a user's CMS security (Faculty and Staff only)

4. Complete the request form and provide as much information as possible. Fields marked with an asterisk (*) are required.

  • General Issue: From the drop-down menu, select the General Issue closest to the problem you are having. If you cannot find something that fits, choose Other Technical Request.
  • Specific Issue: Select the option that as closely as possible matches your specific issue.
  • Summary: Enter a brief description of the problem you are experiencing.
  • Description: Enter a detailed description of the issue, including browser, application, error message, etc.
  • Upload Files: Upload related screenshots, forms, and other documents.

5. Click on the Save button to submit your Service Request. You will receive an email confirmation which will include your ticket #. When contacting the Service Desk, please reference your ticket #.

For more information please visit Service Request System (SRS).

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