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Telephone Support

Student

Service Fees (Subject to Change)



Schedule of Fees:

Digital Telephone Features and Fees
Moves, Adds, and Changes Fees
Voice Mail Fees
Cellular / PCS Telephone Fees
Equipment Purchase Fees



* Not all features are available to dorm residents

Digital Telephone Features & Fees*
Feature Standard Unit Installation Monthly
Additional Directory Number (ADN)
Provides an additional extension number assigned to a digital instrument. This number can be used for ACDs, as a Direct Inward Dialing (DID) station, or a Pilot Number.
NO Line $0.00 $12.00
Authorization Codes (with campus phones only)
Seven-digit code that is billed to an account number. The authorization code can be used to bill individual long distance calls to a special account number (such as a grant or research project). This codes overrides an instrument’s dialing restrictions. For example, you may place a long distance call from a courtesy phone by using your authorization code.
NO Code $0.00 N/C
Multiple Directory Number (MDN)
Provides access to other digital sets’ Primary line or ADN lines. When the line is ringing and the key is pressed the call is answered, leaving the number busy to additional calls.When not ringing, can be used to make outgoing calls from the other line, or can be used to check for messages waiting (studder dial tone) on the other line.
NO Line $0.00 $0.00
Pilot Number
Allows incoming or transferred calls to ring into a group of stations by dialing the main pilot number, like a hunt group.
NO Group $80.25 $12.00

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Moves, Adds, and Changes Fees*
Description Unit Installation Monthly
Move existing line within the same building Line $0.00 $0.00
Move existing line between buildings Line $0.00 $0.00
Add a new analog line Line $0.00 $25.00
Add a new digital line (Non-FTE) Line $0.00 $25.00
Add an additional jack for an existing analog line(s) Jack $0.00 $0.00
Add PCS phone Set $35.00 $20.00
Change extension number Line N/C N/C
Change line restrictions (Class of Service) Line N/C N/C
Change to established Hunt Group Group N/C N/C
Change to established Pick-Up Group Group N/C N/C
Change Jack type/rearrange jack configuration Jack N/C N/C
Change analog line to digital line Line N/C N/C
Change digital line to analog line Line N/C N/C
Change from Ericsson 202 set to Ericsson 203 set (Condition of 202 set determines charge for 203 set) Set $116.00 - $322.00 N/C
Disconnect feature / lines Each N/C N/C

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Voice Mail Fees*
Voice Mail Standard Unit Installation Monthly
Basic
Includes 10 messages with a maximum length of 90 seconds each. Storage retention for 10 days.
Yes Box N/C N/C
Advanced
Includes 30 messages with a maximum length of 3 minutes each. Storage retention for 15 days.
No Box $10.00 $5.00
Premium
Includes 60 messages with a maximum length of 3 minutes each. Storage retention for 30 days.
No Box $10.00 $7.50
Information Voice Mail Box
(outgoing message, order entry)
No Box $10.00 $2.50
Add Automated Attendant No AA $25.00 varies
Changes to established Automated Attendant No AA $14.50 varies

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Cellular / PCS Telephone Fees*
Equipment Install Monthly
Cellular Telephone Loan - up to 3 days $10.00 N/C
Cellular Telephone Loan - 4 to 7 days $15.00 N/C
Cellular Telephone Loan - 8 to 14 days $20.00 N/C
Cellular Telephone Loan - 15 to 30 days $25.00 N/C
Cal Poly PCS Telephone Loan - less than 30 days $20.00 N/C

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Equipment Purchase Fees*
Equipment Price
Ericsson 202 Digital Set (one-way speakerphone) $206.00
Ericsson 203 Digital Set (two-way speakerphone) $322.00
Additional key panel for 203 Digital Set (Maximum two per 203 set) $94.00
PCS Telephone Replacement $595.00
Analog single line set with speaker $25.00
Analog two line set with speaker $92.00
Analog three line set with speaker $172.50
- - - 7' mounting cord for three line set $2.02
- - - 15' mounting cord for three line set $2.02
- - - 25' mounting cord for three line set $3.45
Analog wall phone $19.00
Analog amplifiers $30.00