Service Policy
Baseline Policy
Telephone Support is budgeted to provide each full-time faculty (or full-time equivalent), each full-time State staff member and each State department as determined by the department head with a telephone line, a 10-button digital telephone set with standard features and a voice mailbox.
- Additional lines, sets and features are available on a chargeable basis.
- Grant projects or independent operations that includes ASI, Foundation, outside contractors, etc., are charged for phone services.
Standard Features
- Access 1: Receive or initiate calls
- Access 2: Receive or initiate calls
- Inquiry: Initiate calls only
- Accept 2nd Call: When activated, LED is illuminated, allows a second incoming call to ring through on Access 2 if Access 1 is busy, or vice versa.
- Call Transfer: Completes the call transfer function Call Hold: Exclusive Hold: Call can only be retrieved for your phone
- Common Hold: Call can be retrieved from any phone that has an appearance of called number Last Number Redial: (off-campus numbers only) Allows you to press the * key three times to redial the last off-campus number dialed from your phone.
- Call Diversion: Forwards calls to an extension pre-programmed by Telecommunication Services, normally to voice mail, 66245
- Follow-Me: User programmable feature to forward calls to another campus extension
- Speed Dial Buttons: User programmable feature to store frequently called numbers
- Ringing Signal Tone: User programmable feature to program 10 different ringing signal tones [ Find out how ]
- Ring Options: User programmable feature that allows users to set/change the ring pattern for individual line buttons on their phone. [ Find out how ]
- Voice Mail: Basic voice mail service - 10 messages with a maximum length of 90 seconds each are stored for 10 days.
- Conferencing: Allows users to add more callers to their conversation (call). A maximum of eight (8) callers can be placed in a conference call. Voice quality will begin to decrease when more than two off-campus callers are added to the conference call. [ Find out how ]
Analog Service
Analog devices such as fax machines, modems, and answering machines will not work on the digital telephone line that is provided as part of baseline services. Contact your department’s Telephone Coordinator to initiate a request for analog telephone service.
Telephone Service Used for Data Connectivity
The majority of faculty and staff offices have connections to the data network. The baseline digital telephone service is provided and the network connections are used for data. Additional telephone or data lines may be purchased as required.
Faculty and staff members who are in areas where there is no connectivity to the data network will be provided with an analog telephone line for their modem at no charge. This line should be used to dial 6-0456, the Cal Poly modem pool, for their data connection.
