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Voice Mail Reference

Voice Mail Reference


The DiaVox VPS-NT5000 Voice Mail System (VMS) integrates advanced Voice Messaging capabilities with Call Routing, Audiotext, Voice Response Mailboxes, Station Specific Call Processing and many other functions. You will hear a clear, friendly voice guiding you through the system to perform all messaging and call routing functions.


To get started:

  • Know how to access the system (see below) and
  • Know your voice mail box number and initial password. Your voice mail box number is your five digit extension (6-XXXX). Initially, your password is the same number as your voice mail box number.

Accessing your mail box from your phone

  • Lift handset and access dial tone from your own line
  • Dial 6-6245 and wait for instructions
  • Enter your password

    Note: You will hear your mailbox status telling you how many new messages you have, how many total messages you have.

    Tip! If your “message waiting” light is flashing, you have a message! You can then press the “message waiting” button and go directly to the voice mail system.

Accessing your mail box from an off-campus phone

  • Call 756-6245
  • Wait for the Cal Poly Campus Main Greeting
  • Press *, then #
  • Enter your mail box number (6-XXXX)
  • Enter your password

    Note: You will hear your mailbox status telling you how many new messages you have, how many total messages you have

Accessing your mail box from another on-campus phone

  • Call 6-6245
  • When the system says “please enter your password...” Press * #
  • The system will prompt you to enter your voice mail box number (your five-digit extension - 6-XXXX), and your password

Alternate method of accessing your voice mail box

  • Call your own phone number
  • When your hear your recorded message begin to play, press #
  • You will then be prompted to enter your password.

Recording/Editing your personal greeting

You can have four separate greetings recorded, and switch between them. The system will send your caller to the active greeting if you do not answer your phone. The caller will be sent to greeting #4 (instead of your active greeting) if your line is busy.

  • Access your mailbox
  • Press 6
  • Press 1 to record / edit your personal greeting
  • After listening to your active mailbox greeting, press 2 to record this greeting
Note: To choose another greeting, press 1 followed by the greeting number your wish to activate.
  • Press 9 to save your new greeting

    Tip! You may advise your callers that they can bypass your greeting by pressing * to go directly into “record” mode.

Recording/Editing your mailbox name

  • Access your mailbox
  • Press 6
  • Press 2 to record / edit your mailbox name
  • After listening to your mailbox name (if recorded), press 1 to record your name.
  • Press 9 to save your new mailbox name

Changing your mailbox password

  • Access your mailbox
  • Press 6
  • Press 3 to change your mailbox password
  • After listening to the current password, press 1 to enter a new password
  • Press 9 to save the new password

    Note: It is highly recommended that you change your mailbox password periodically and keep it confidential.

    Tip!     You can NOT use 0 as the first digit of your mailbox password.

Listening to messages

  • Access your mailbox
  • If there are new messages, the system will start playing your first new message immediately. Otherwise, the User Main Menu will be played.
  • Pressing a number key while listening to a message, or after a message has played, will interrupt the message and the corresponding function will be carried out (see following table):
    Function: Press:
    Reply to this message (from another user) 1
    Copy this message 2
    Erase this message 3
    Skip to next message 4
    Save this message (saves for 10 days only) 5
    Fast-Forward during this message * * 6
    Repeat/Rewind this message * * 7
    Play Message Date/Time Stamp 8
    Exit 9
    Pause message play (2 minutes, max.) * * #

* * Fast-forward, Rewind, and Pause are only available while listening to the message.

Tip! The “copy” feature allows you to forward a message to another user and add comments of your own, if you wish. While listening to, or immediately after listening to a message, press 2 to copy (forward) - enter the mail box number of the person you wish to forward this message to - press 2. If you wish to record your comments, press 1, or press 9 to complete the copy process.

Sending Messages

  • Access your mailbox
  • At the User Main Menu, press 1
  • Record the message to be sent
  • Press # when finished
  • Enter the destination mailbox number

    Note: The system offers three optional functions which can be used before completing the “Send Message” procedure:
Function: Press:
Edit this message 1
Message delivery options 2
Cancel message destination 3
Continue and send message 9

Note: Always complete the “Send Message” procedure by pressing 9