Service Desk

Information Technology Services

Personal Use Software - Kivuto "OnTheHub"

Personal use software is available through Kivuto, a CSU-approved partner web store that offers and administers personal use versions of CSU, Cal Poly and academic software. 

  • Title availability is dependent upon your Cal Poly role (e.g., faculty, staff or student). Emeritus are not eligible under Cal Poly and CSU licensing agreements.
  • Before visiting the Kivuto "OnTheHub" website, please follow the instructions at How to Download Academic Use Software to see if you have access to automatically download the software as part of your Cal Poly role or program.
  • Kivuto site software is intended for academic use (e.g. teaching, developing, supporting, conducting, or taking courses; non-commercial research; design, development, testing, and demonstrating software programs). 
  • Cal Poly employees should contact their IT staff prior to any Cal Poly computer software installation. Contact the ITS Service Desk for general download and software process questions.
  • It is your responsibility to carefully read and comply with the license agreement (e.g. personal and "work at home" use rights; management of installation codes). 
  • Microsoft Imagine Premium is available via Kivuto.

How to Download Software from the Kivuto "OnTheHub" Website

  1. Visit calpoly.edu.onthehub.com.
  2. Log in using your Cal Poly credentials and click the Sign In button.

  3. This will take you to the main Kivuto page.

  4. In the upper right-hand corner of the screen, you will find links to your account, orders, and a sign-out option.

  5. Enter the name of the product you want to purchase in the search bar at the top of the screen or click any of the product groups in the menu at the top of the page.

  6. Once you have found the product you want to purchase, select it then click the Add to Cart button.

  7. Or if you have chosen free product, click on the title of the software, then click the Add to Cart button. 

  8. Download and install your new software.

Support

If you have purchased or would like to purchase an item and require assistance, select the "Help" button in the upper right-hand corner of the Kivuto web page. 

  • For assistance with your account, billing, order status, policies, security, or service tickets, when logged into Kivuto, click Help in the upper right-hand corner of the screen.
  • Select Contact Us at the bottom of the Kivuto website.
  • Complete the Kivuto Customer Support form to provide Kivuto with the details of your request.
    • Upon submitting the request, you will receive an auto-confirmation email containing a support ticket number.
    • Most requests are answered in less than 12 hours and all requests are answered within at least 2 business days.  
  • Telephone - Live Kivuto customer support agents are available Mon-Fri 6:00 am - 6:00 pm (Pacific). Call waiting time varies by time of day.
    • USA/Canada (Toll-Free): (877) 851-7464
    • USA/Canada (Toll-Free): (877) 454-9871
    • USA/Canada (Toll): (613) 454-8198

Microsoft Imagine Premium

Imagine Premium is a program that supports technical education by providing access to Microsoft software for learning, teaching and research purposes.

It provides Microsoft professional-level developer and designer tools at no cost to currently enrolled students and currently employed faculty and staff in the colleges that support academic instruction.

Imagine Premium gives educators the resources to ensure instructional areas have the latest technologies to challenge, motivate, and keep students engaged in new ways.

  • All Cal Poly colleges are "STEM-qualified" for Imagine Premium.
  • Imagine Premium is administered through Kivuto.
  • Microsoft has a long-standing relationship with Kivuto. Imagine was previously known as "MSDN-AA" (Microsoft Developer Network-Academic Alliance).
  • Kivuto is a CSU-approved partner WebStore that offers and administers personal use versions of CSU, Cal Poly and academic software. Visit calpoly.onthehub.com.
  • Title availability is dependent upon your Cal Poly role (e.g., faculty, staff or student). Emeritus are not eligible.
  • Imagine Premium titles are at no cost. License agreements vary by title.
  • Titles are intended for academic use (e.g. teaching, developing, supporting, conducting, or taking courses; non-commercial research; design, development, testing, and demonstrating software programs).
  • It is your responsibility to carefully read and comply with the license agreement (e.g. personal and "work at home" use rights; management of installation codes).
  • Microsoft Imagine Subscription Agreement - Standard and Premium Subscriptions
  • https://catalog.imagine.microsoft.com/en-us/Institutions/Guidelines

Imagine License Notes

  • Students, faculty, and staff may use the software only to teach, develop, support, conduct, or take courses, lab, or programs offered; in non-commercial research; or to design, develop, test, and demonstrate software programs for the above purposes. 
  • Students, faculty, and staff may make one additional copy of the software on their personal computer or other device solely for the use as a backup copy, provided that their use is pursuant to these terms.
  • Imagine subscriptions and software may not be shared, transferred, resold, assigned, or used to develop or maintain administrative or IT systems. 

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