Service Desk

Information Technology Services

Password Help

Forgot password?

Locked Account

If you can't log in to your Cal Poly account or your password is not working, your account may be locked. Accounts temporarily lock after four (4) incorrect password attempts. Accounts automatically unlock after 33 minutes or you call the ITS Service Desk at 805-756-7000 to unlock your account, Monday-Friday 8 a.m. - 5 p.m.  

If you recently changed your password, remember to update your password on all of your devices, in your email and Wi-Fi settings. See below.

Where Do I Update My Cal Poly Password?

After your password is reset, don’t forget to update the saved password on all of your devices with your new password to prevent a temporary lock on your Cal Poly account.

  • On all of your devices including desktops, laptops, tablets, and mobile devices.
  • In your Cal Poly email applications and programs.
  • In your SecureMustangWireless Wi-Fi profile settings.

Resetting Your Password

    If you KNOW your current Cal Poly password and it is NOT EXPIRED:

    1. Log in to the My Cal Poly portal.
    2. Go to the Personal Info tab > Cal Poly Password > click on the Change Password button.
    3. Enter your old or temporary password - the password used to log into the My Cal Poly portal.
    4. Enter your new password, then retype the new password for verification. Click the Next button.
    5. Answer the three security questions. Click the Next button.
    6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.
    7. Check the boxes to agree to the Responsible Use and Campus Policy and the Confidentiality-Security Agreement. Click the Agree button.
    8. Click on the Finish button.
    9. Don't forget to update your password on all of your devices, in your email and Wi-Fi settings.

    If you have FORGOTTEN your password:

    1. Go to the Cal Poly Password Manager
    2. Enter your username and click the Go button.
    3. Click on Re-activate your account by answering your security questions.
    4. Answer the three security questions. Click the Next button.
    5. Enter your new password, then retype the new password for verification. Click the Next button.
    6. Either set new security questions and answers or check the Keep my previous answers box. Click the Next button.
    7. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.
    8. Check the boxes to agree to the Responsible Use and Campus Policy and the Confidentiality-Security Agreement. Click the Agree button.
    9. Click on the Finish button. 
    10. Don't forget to update your password on all of your devices, in your email and Wi-Fi settings.

    If your password is EXPIRED or you are UNABLE TO RESET YOUR PASSWORD:

    • Call or visit the ITS Service Desk for an assisted password change.
    • The ITS Service Desk will provide you with a temporary password that expires in three (3) days or 72 hours from the time it is issued. After the assisted password change, you MUST log into My Cal Poly portal and go to the Personal Info tab to reset your password.
    • Don't forget to update your password on all of your devices, in your email and Wi-Fi settings.

    Get Help

    ITS Service Desk
    Monday-Friday 8 a.m. - 5 p.m.  
    Location: Natatorium (No. 46), across from Spanos Stadium 
    Phone: 805-756-7000
    Email: servicedesk@calpoly.edu

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