Service Desk

Information Technology Services

Service Fees (Subject to Change)

Schedule of Fees:

Digital Telephone Features and Fees
Moves, Adds, and Changes Fees
Voice Mail Fees
Cellular Fees
Equipment Purchase Fees

* Not all features are available to dorm residents

Digital Telephone Features and Fees*

Feature Standard Unit Installation Monthly

Digital or Analog Telephone Number (Original Directory Number - ODN)
A telephone's primary extension number. It is a Direct Inward Dialing (DID) station. See Service Policy for more information.

YES Line $0.00 $20.00
Automatic Call Distribution (ACD)
Allows distribution of a large volume of incoming calls to a specific group of telephones that agents use. The routing and queuing of the incoming calls can be based upon customizable skills or group memberships. Statistics can be obtained for the volumes of calls, length of calls, wait time in the queue, etc. As this service is highly customizable, consulting will be provided to see if ACD services can meet your needs.
NO Line $0.00 $12.00
Additional Directory Number (ADN)
Provides an additional extension number assigned to a digital instrument. This number can be used for ACDs, as a Direct Inward Dialing (DID) station, or a Pilot Number.
NO Line $0.00 $12.00
Authorization Codes (with campus phones only)
Seven-digit code that is billed to an account number. The authorization code can be used to bill individual long distance calls to a special account number (such as a grant or research project). This codes overrides an instrument’s dialing restrictions. For example, you may place a long distance call from a courtesy phone by using your authorization code.
NO Code $0.00 $0.00

Multiple Directory Number (MDN)
Provides access to other digital sets’ Primary line or ADN lines. When the line is ringing and the key is pressed the call is answered, leaving the number busy to additional calls.When not ringing, can be used to make outgoing calls from the other line, or can be used to check for messages waiting (studder dial tone) on the other line.

NO Line $0.00 $0.00

Pilot Number
Allows incoming or transferred calls to ring into a group of stations by dialing the main pilot number, like a hunt group.

NO Group $80.00 $12.00

Toll-free Number

This service allows outside callers to dial a Toll Free Number to reach a campus extension. The Toll Free number will terminate to a new or existing campus extension. The monthly charge is based on number of calls to the toll free number.

NO Line $15.00 varies

Moves, Adds, and Changes Fees*

Description Unit Installation Monthly
Move existing line within the same building Line $0.00 $0.00
Move existing line between buildings Line $0.00 $0.00
Add a new analog line Line $0.00 $20.00
Add a new digital line (Non-FTE) Line $0.00 $20.00
Add an additional jack for an existing analog line(s) Jack $0.00 $0.00
Change extension number Line $0.00 $0.00
Change line restrictions (Class of Service) Line $0.00 $0.00
Change to established Hunt Group Group $0.00 $0.00
Change to established Pick-Up Group Group $0.00 $0.00
Change Jack type/rearrange jack configuration Jack $0.00 $0.00
Change analog line to digital line Line $0.00 $0.00
Change digital line to analog line Line $0.00 $0.00
Disconnect feature or lines Each $0.00 $0.00
External Call Forwarding Line $5.35 $0.50
Vanity Caller ID Line $10.00 $1.00

Voice Mail Fees*

Voice Mail Standard Unit Installation Monthly
Includes 30 messages with a maximum length of 3 minutes each. Storage retention for 30 days.
Yes Box $0.00 $0.00
Includes 60 messages with a maximum length of 5 minutes each. Storage retention for 30 days.
No Box $10.00 $5.00
Information Voice Mail Box
(outgoing message, order entry)
No Box $10.00 $2.50
Add Automated Attendant No AA $25.00 varies
Changes to established Automated Attendant No AA $14.50 varies

Cellular Loan Fees*

Equipment Installation Cost Per Call
Cellular Telephone Loan - up to 3 days $10.00 $0.06/minute
Cellular Telephone Loan - 4 to 7 days $15.00 $0.06/minute
Cellular Telephone Loan - 8 to 14 days $20.00 $0.06/minute
Cellular Telephone Loan - 15 to 30 days $25.00 $0.06/minute

Equipment Purchase Fees*

Feature Price
Aastra-Mitel 14 Button Digital Set $250.00
Aastra-Mitel 24 Button Digital Set $350.00
Ericsson 10 Button or 20 Button Digital Sets  $250.00
Trade in value for Ericsson to Aastra-Mitel Sets ** - $25.00 credit
**$25.00 credit for 1 new phone purchased if 1 phone returned in good condition.  Program available while supplies of older phones are needed.  

Additional Key Panel for Digital Sets


Analog Wall Phone $19.00

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