Service Fees (Subject to Change)
Schedule of Fees:
* Not all features are available to dorm residents
Digital or Analog Telephone Number (Original Directory Number - ODN)
|Automatic Call Distribution (ACD)
Allows distribution of a large volume of incoming calls to a specific group of telephones that agents use. The routing and queuing of the incoming calls can be based upon customizable skills or group memberships. Statistics can be obtained for the volumes of calls, length of calls, wait time in the queue, etc. As this service is highly customizable, consulting will be provided to see if ACD services can meet your needs.
|Additional Directory Number (ADN)
Provides an additional extension number assigned to a digital instrument. This number can be used for ACDs, as a Direct Inward Dialing (DID) station, or a Pilot Number.
|Authorization Codes (with campus phones only)
Seven-digit code that is billed to an account number. The authorization code can be used to bill individual long distance calls to a special account number (such as a grant or research project). This codes overrides an instrument’s dialing restrictions. For example, you may place a long distance call from a courtesy phone by using your authorization code.
Multiple Directory Number (MDN)
This service allows outside callers to dial a Toll Free Number to reach a campus extension. The Toll Free number will terminate to a new or existing campus extension. The monthly charge is based on number of calls to the toll free number.
|Move existing line within the same building||Line||$0.00||$0.00|
|Move existing line between buildings||Line||$0.00||$0.00|
|Add a new analog line||Line||$0.00||$20.00|
|Add a new digital line (Non-FTE)||Line||$0.00||$20.00|
|Add an additional jack for an existing analog line(s)||Jack||$0.00||$0.00|
|Change extension number||Line||$0.00||$0.00|
|Change line restrictions (Class of Service)||Line||$0.00||$0.00|
|Change to established Hunt Group||Group||$0.00||$0.00|
|Change to established Pick-Up Group||Group||$0.00||$0.00|
|Change Jack type/rearrange jack configuration||Jack||$0.00||$0.00|
|Change analog line to digital line||Line||$0.00||$0.00|
|Change digital line to analog line||Line||$0.00||$0.00|
|Disconnect feature or lines||Each||$0.00||$0.00|
|External Call Forwarding||Line||$5.35||$0.50|
Includes 30 messages with a maximum length of 3 minutes each. Storage retention for 30 days.
Includes 60 messages with a maximum length of 5 minutes each. Storage retention for 30 days.
|Information Voice Mail Box
(outgoing message, order entry)
|Add Automated Attendant||No||AA||$25.00||varies|
|Changes to established Automated Attendant||No||AA||$14.50||varies|
|Equipment||Installation||Cost Per Call|
|Cellular Telephone Loan - up to 3 days||$10.00||$0.06/minute|
|Cellular Telephone Loan - 4 to 7 days||$15.00||$0.06/minute|
|Cellular Telephone Loan - 8 to 14 days||$20.00||$0.06/minute|
|Cellular Telephone Loan - 15 to 30 days||$25.00||$0.06/minute|
|Aastra-Mitel 14 Button Digital Set||$250.00|
|Aastra-Mitel 24 Button Digital Set||$350.00|
|Ericsson 10 Button or 20 Button Digital Sets||$250.00|
|Trade in value for Ericsson to Aastra-Mitel Sets **||- $25.00 credit|
|**$25.00 credit for 1 new phone purchased if 1 phone returned in good condition. Program available while supplies of older phones are needed.|
Additional Key Panel for Digital Sets
|Analog Wall Phone||$19.00|