Service Desk

Information Technology Services

Verizon Wireless Resources

Prices are subject to availability and change without notice and will include sales tax on retail purchase price.  Most phones are 2 business-days shipping with overnight shipping available for additional cost.  Accessories may be purchased individually at any Verizon retail store.  Additional equipment information is available at http://www.verizonwireless.com/

NOTE:  The monthly bill cycle for our government Verizon Wireless account is from the 22nd to the 21st.

Optional insurance coverage is available from Asurion, which will provide equipment replacement with a “certified like-new” device.  Total Equipment Coverage ($6.99/month for feature phones and $8.00/month for smartphones and $9.99/month for iPhones) covers loss, theft, damage, mechanical or electrical defects after the manufacture's one year warranty expires.  Wireless Phone Protection ($5.18/month for feature phones and $8.18/month for smartphones) covers loss, theft, and damage.  Both options require a deductible ($45.00 for feature phones and $169.00 or $199 for smartphones) based on the device being replaced.  The monthly cost is charged with the cellular rate plans on the Pinnacle telephone bill. 

Asurion Customer Care can be contacted at 1-888-881-2622 for further information or to place an insurance claim with a credit card for the deductible amount.  The Asurion instructions and on-line claim form are available via http://www.phoneclaim.com/verizon/NOTE:  Insurance must be on the device for 30 DAYS before a claim can be placed.

Since cellular devices can be easily damaged, especially smartphones, please check with your department telephone coordinator to see if you can be reimbursed when you purchase a protective case from a Verizon Wireless or Apple Retail Store or from an on-line vendor.


SMARTPHONES  (Data Plan Required)

NEW! Advanced Calling 1.0 (HD Voice) is now available on iPhone 6 and newer models and most Android smartphones models.  This free feature allows HD calls and web surfing at the same time and is automatically added when these models are purchased through our government account.  Both you and the person you are calling must have the HD Voice feature enabled and be connected to the Verizon 4G LTE network.  (On your device, go to the Settings menu to enable.)  More information, including model specific instructions, are at http://www.verizonwireless.com/solutions-and-services/hd-voice/ . 

iPhone Xs Silver

iPhone Xs, 64 GB, Silver, Space Gray or Gold
$999.99 full retail price. Cal Poly Price: $549.99

iPhone Xs, 256 GB, Silver, Space Gray or Gold
$1,149.99 full retail price. Cal Poly Price: $699.99

iPhone Xs, 512 GB, Silver, Space Gray or Gold
$1,349.99 full retail price. Cal Poly Price: $899.99

Super Retina HD Display 5.8 Inch (diagonal) All-Screen with 3D Touch and OLED Multi-Touch, Dimensions: 5.65” (H) x 2.79” (W) x 0.30”(D) and 6.24 oz (Weight), 2436‐by‐1125‐Pixel Resolution at 458 ppi, All Glass and Surgical-Grade Stainless Steel Bands Design, Sapphire Crystal Lens Cover, Splash, Water (to 2m) and Dust Resistant. Fingerprint-Resistant Oleophobic Coating, 1,000,000:1 Contrast Ratio (typical), 12 Megapixel Wide Angle and Telephoto 2x Optical Zoom; Digital Zoom up to 10x Portrait and Panorama Mode Rear Camera, and 7 Megapixel Photos from Front Camera Portrait Mode with Advanced Bokeh and Depth Control, Animoji and Memoji, Quad-LED True Tone Flash with Slow Sync, A12 Bionic Chip and Next-Generation Neutral Engine Processor, iOS 12 Mobile Operating System, Built‐in Rechargeable Lithium‐Ion Battery, Fast‐Charge Capable: Up to 50% Charge 30 minutes, Talk Time (Wireless): Up to 20 hours, Standby: Up to 10 days, Internet Use: Up to 12 hours, Up to 12 hours on LTE, Up to 13 hours on Wi‐Fi, Video Playback (Wireless): Up to 14 hours, Audio Playback (Wireless): Up to 60 hours, Dual SIM (nano-SIM and eSIM), iPhone Xs Model not compatible with existing micro-SIM cards, Optical and Digital Image Stabilization, Advanced Face ID Enabled by TrueDepth Camera for Facial Recognition, 1080p HD Video Recording 4K at 30 fps or 60 fps with slo-mo, Cinematic Video Stabilization (1080p and 720p), Stereo Sound Recording, iCloud to store content on all devices, Siri your intelligent assistant, Music Player, Bluetooth 5.0 Wireless Connectivity, Lightening Connector or Power Adapter or via Wireless Charging (Glass Back), Hands-Free Speakerphone, TTY/TTD Compatible - Model A1865: M3, T4 and Model A1901: M3, T4 (NOTE: Charger and accessories are not compatible with other Apple products.  This model is fully global and separate international plans are required to be added when traveling outside the United States.)

iPhone XR

iPhone XR, 64 GB, White, Black, Blue, Yellow, Coral or Red
$749.99 full retail price. Cal Poly Price: $299.99

iPhone XR, 128 GB, White, Black, Blue, Yellow, Coral or Red
$799.99 full retail price. Cal Poly Price: $349.99

iPhone XR, 256 GB, White, Black, Blue, Yellow, Coral or Red
$899.99 full retail price. Cal Poly Price: $449.99

Liquid Retina HD Display 6.1 Inch (diagonal) All-Screen LCD Multi-Touch with IPS Technology, Dimensions: 5.94” (H) x 2.98” (W) x 0.33”(D) and 6.84 oz (Weight), 1792‐by‐828‐Pixel Resolution at 326 ppi, All Glass and Surgical-Grade Stainless Steel Bands Design, Sapphire Crystal Lens Cover, Splash, Water (to 1m) and Dust Resistant. Fingerprint-Resistant Oleophobic Coating, 1400:1 Contrast Ratio (typical), Single 12 Megapixel Camera and 7 Megapixel Photos from Front Camera Portrait Mode with Advanced Bokeh and Depth Control, Animoji and Memoji, Quad-LED True Tone Flash with Slow Sync, A12 Bionic Chip and Next-Generation Neutral Engine Processor, iOS 12 Mobile Operating System, Built‐in Rechargeable Lithium‐Ion Battery, Fast‐Charge Capable: Up to 50% Charge 30 minutes, Talk Time (Wireless): Up to 25 hours, Standby: Up to 11 days, Internet Use: Up to 15 hours, Video Playback (Wireless): Up to 16 hours, Audio Playback (Wireless): Up to 65 hours, Dual SIM (nano-SIM and eSIM), iPhone XR Model not compatible with existing micro-SIM cards, Optical and Digital Image Stabilization, Advanced Face ID Enabled by TrueDepth Camera for Facial Recognition, 1080p HD Video Recording 4K at 30 fps or 60 fps with slo-mo, Cinematic Video Stabilization (1080p and 720p), Stereo Sound Recording, iCloud to store content on all devices, Siri your intelligent assistant, Music Player, Bluetooth 5.0 Wireless Connectivity, Lightening Connector or Power Adapter or via Wireless Charging (Glass Back), Hands-Free Speakerphone, TTY/TTD Compatible - Model A1865: M3, T4 and Model A1901: M3, T4 (NOTE: Charger and accessories are not compatible with other Apple products.  This model is fully global and separate international plans are required to be added when traveling outside the United States.)

iPhone X Silver

iPhone X, 64 GB, Silver or Space Gray
$899.99 full retail price. Cal Poly Price: $449.99

iPhone X, 256 GB, Silver or Space Gray
$1,049.99 full retail price. Cal Poly Price: $599.99

Super Retina HD Display 5.8 Inch (diagonal) All-Screen with 3D Touch and OLED Multi-Touch, Dimensions: 5.65” (H) x 2.79” (W) x 0.30”(D) and 6.14 oz (Weight), 2436‐by‐1125‐Pixel Resolution at 458 ppi, All Glass and Aluminum Design, Sapphire Crystal Lens Cover, Splash, Water, and Dust Resistant. Fingerprint-Resistant Oleophobic Coating, 1,000,000:1 Contrast Ratio (typical), 12 Megapixel iSight Autofocus with Digital Zoom up to 5x Rear Camera, and 7 Megapixel Photos from Front Camera with Retina Flash, Potrait Mode, Portrait Lighting (beta), and Animoji, Quad-LED True Tone Flash with Slow Sync, A11 Bionic Chip with 64‐bit Architecture with Embedded M11 Motion Coprocessor, iOS 11 Mobile Operating System, Built‐in Rechargeable Lithium‐Ion Battery, Fast‐Charge Capable: Up to 50% Charge 30 Minutes, Talk Time (Wireless): Up to 21 hours, Standby: Up to 10 days, Internet Use: Up to 12 hours, Up to 12 hours on LTE, Up to 13 hours on Wi‐Fi, Optical and Digital Image Stabilization, Face ID, 1080p HD Video Recording 4K at 30 fps or 60 fps with slo-mo, Time-Lapse Video with Stabilization, iCloud to store content on all devices, Siri your intelligent assistant, Music Player, Bluetooth 5.0 Wireless Connectivity, USB Computer System or Power Adapter or via Wireless Charging (Works with Qi Chargers), Hands-Free Speakerphone, TTY/TTD Compatible - Model A1865: M3, T4 and Model A1901: M3, T4 (NOTE: Charger and accessories are not compatible with other Apple products.  This model is fully global and separate international plans are required to be added when traveling outside the United States.)

iPhone 8 Space Gray

iPhone 8, 64 GB, Silver, Space Gray or Gold
$599.99 full retail price. Cal Poly Price: $149.99

iPhone 8, 256 GB, Silver, Space Gray or Gold
$749.99 full retail price. Cal Poly Price: $299.99

Retina HD Display 4.7 Inch with 3D Touch, Dimensions: 5.45” (H) x 2.65” (W) x 0.29”(D) and 5.22 oz (Weight), 1334‐by‐750‐Pixel Resolution at 326 ppi, All Glass and Aluminum Design, Sapphire Crystal Lens Cover, Splash, Water, and Dust Resistant. True Tone and Wide Color Display (P3), 1400:1 Contrast Ratio (typical), 12 Megapixel iSight Autofocus with Digital Zoom up to 5x Rear Camera, and 7 Megapixel Photos from Front Camera with Retina Flash, Quad-LED True Tone Flash with Slow Sync, A11 Bionic Chip with 64‐bit Architecture with Embedded M11 Motion Coprocessor, iOS 11 Mobile Operating System, Built‐in Rechargeable Lithium‐Ion Battery, Fast‐Charge Capable: Up to 50% Charge 30 Minutes, Talk Time (Wireless): Up to 14 hours, Standby: Up to 10 days, Internet Use: Up to 12 hours, Up to 12 hours on LTE, Up to 14 hours on Wi‐Fi, Optical and Digital Image Stabilization, Fingerprint Scanner Security Built Into Home Button, 1080p HD Video Recording 4K at 30 fps or 60 fps with slo-mo, Time-Lapse Video with Stabilization, iCloud to store content on all devices, Siri your intelligent assistant, Music Player, Bluetooth 5.0 Wireless Connectivity, USB Computer System or Power Adapter or via Wireless Charging (Works with Qi Chargers), Hands-Free Speakerphone, TTY/TTD Compatible - Model A1863: M3, T4 and Model A1905: M3, T4 (NOTE: Charger and accessories are not compatible with other Apple products.  This model is fully global and separate international plans are required to be added when traveling outside the United States.)

iPhone 7 Jet Black

iPhone 7, 32 GB, Silver, Black, Gold or Rose Gold
$449.99 full retail price. Cal Poly Price: $0.99

iPhone 7, 128 GB, Silver, Black, Jet Black, Gold or Rose Gold
$549.99 full retail price. Cal Poly Price: $99.99

Retina HD Display 4.7 Inch with 3D Touch, Dimensions: 5.44” (H) x 2.64” (W) x 0.28”(D) and 4.87 oz (Weight), 1334‐by‐750‐Pixel Resolution at 326 ppi, Sapphire Crystal Lens Cover, Splash, Water, and Dust Resistant. Rated IP67 under IEC Standard 60529, 12 Megapixel iSight Autofocus with Digital Zoom up to 5x Rear Camera and 7 Megapixel Photos from Front Camera, Quad-LED True Tone Flash, A10 Fusion Chip with 64‐bit Architecture with Embedded M10 Motion Coprocessor, iOS 10 Mobile Operating System, Built‐in Rechargeable Lithium‐Ion Battery, Talk Time (Wireless): Up to 14 hours, Standby: Up to 10 days, Internet Use: Up to 12 hours, Up to 12 hours on LTE, Up to 14 hours on Wi‐Fi, Optical and Digital Image Stabilization, Fingerprint Scanner Security Built Into New Home Button, 1080p HD Video Recording at 30 fps or 60 fps with slo-mo, iCloud to store content on all devices, Siri your intelligent assistant, Music Player, Bluetooth 4.2 Wireless Connectivity, USB Computer System or Power Adapter Charging, Hands-Free Speakerphone, TTY/TTD Compatible - Model A1660/A1778: M3, T4 and Model A1661/A1784: M3, T4 (NOTE: Charger and accessories are not compatible with other Apple products.  This model is fully global and separate international plans are required to be added when traveling outside the United States.)

Google Pixel 3

Google Pixel 3, 64 GB, Just Black, Clearly White or Not Pink
$799.99 full retail price. Cal Poly Price: $349.99

Google Pixel 3, 128 GB, Just Black, Clearly White or Not Pink
$899.99 full retail price. Cal Poly Price: $449.99

Android 9 (Pie) OS, Slim Design Metal Unibody with 2.7" (W) x 5.7" (H) x 0.30" (D) and 5.04 oz (Weight), 2.5D Corning Gorilla Glass 5 with 5-inch FHD + Flexible OLED Display and Soft-Touch Glass Back, Resolution 2160 x 1080, IP68 Water and Dust Resistant, Snapdragon 845 2.5GHz-1.6GHz; 64 Bit Octa-Core, Adreno 630, Titan M Security Module  Processor, 4 GB RAM, Internal 64 GB or 128 GB (formatted capacity less), Strengthened Security for IT Admins with File-based Encryption, Direct Boot, Work Security Challenge, Temporarily App Suspension and Always-on VPN, Pixel Imprint-Fingerprint Scanner Security, Google Assistant, Gboard – the Google Keyboard, Verizon 4G LTE World-Wide Network and Carrier Compatability with: Global RF, 4x4 MIMO (Band 46), 3.5 GHz (Band 42), 600 MHz (Band 71), UP to 10-Layer Support, CAT 16, Intraband Continguous Uplink CA CAT 13, 2915 mAh-750Wh Non-Removable Battery, Usage Time of Up to 28.4 Hours (AOD Off) or Standby Time: Up to 288 Hours (AOD Off), 8 MP Dual Front Camera; Fixed Focus Dual Front Camera, 12.2 MP; OIS + Spectral + Flicker, Pixel Visual Core; Rear Video 1080p at 30 fps, 60fps, 120fps 720fps at 30 fps, 60fps, 240fps 4K at 30fps, Front Video 1080p at 30fps, 720p at 30 fps, 480p at 30fps, Bluetooth 5.0, TTY/TDD Compatible – M4, T3  (NOTE:  This model is fully global and separate international plans are required to be added when traveling outside the United States.)

Google Pixel 2

Google Pixel 2, 64 GB, Just Black, Clearly White or Kinda Blue
$649.99 full retail price. Cal Poly Price: $199.99

Google Pixel 2, 128 GB, Just Black or Clearly White
$749.99 full retail price. Cal Poly Price: $299.99

Android 8.0.1 (Oreo) OS, Slim Design Metal Unibody with 2.7" (W) x 5.7" (H) x 0.30" (D) and 5.04 oz (Weight), 2.5D Corning Gorilla Glass 5 with 5-inch FHD 441ppi AMOLED Display, Resolution 1920 x 1080, IP67 Water and Dust Resistant, Snapdragon 835; MSM8998 Octa-Core 2.35 GHz /64 Bit Processor, 4 GB RAM, Internal 64 GB or 128 GB (formatted capacity less), Strengthened Security for IT Admins with File-based Encryption, Direct Boot, Work Security Challenge, Temporarily App Suspension and Always-on VPN, Fingerprint Scanner Security, Google Assistant, New Gboard – the Google Keyboard, Verizon 4G LTE Network (3x Carrier aggregation; CAT 9 450 Mbps DL/50 Mpbs; WiFi: 802.11 a/b/g/n/ac, CDMA: BC0/BC1/BC10; LTE: B1/2/3/4/5/7/8/12/13/17/20/25/26/28/29/30/32/38/39/40/41/66, CDMA Bands: BC0/BC1/BC10, UMTS Bands: B1/2/4/5/8, GSM Bands: Quad 2700 mAh Li-Ion Non-Removable Battery, Usage Time of Up to 25.37 Hours (AOD Off) or Standby Time: Up to 384 Hours (AOD Off), 8 MP 1.4um; f/2.4 Aperture; Fixed Focus Front Camera, 12 MP; 1.4um; f/1.8 Auto Focus with Laser + Dual Pixel Phase Detection Rear Camera, and Video with Optical + Electronic Image Stabilization 720p @ 30fps, 60fps, 240fps 4K @ 30fps, Bluetooth 5.0, TTY/TDD Compatible – M4, T3  (NOTE:  This model is fully global and separate international plans are required to be added when traveling outside the United States.)

Samsung Galaxy S9, Midnight Black

Samsung Galaxy S9, 64 GB, Midnight Black, Coral Blue or Lilac Purple
$799.99 full retail price. Cal Poly Price: $299.99

Android 8.0 (Oreo) OS and Full Touch Bar, Slim Design with 2.70" (W) x 5.80" (H) x 0.33" (D) and 5.7 oz (Weight), Corning Gorilla Glass Face with Infinity Display, 5.8” Quad HD, Super AMOLED, 571 PPI (2960 x 1440) Screen, IP68 Water and Dust Resistance, SDM845 Octa-Core, 2.8 GHz (2.65GHz) + 1.76GHz (Quad) Processor, 64 GB Flash Internal Memory + 4 GB RAM, Knox Defense Grade Security, Biometric Authentication with Integrated Iris Scanner, Facial Recognition and Fingerprint Scanner Security, Virtual QWERTY Keyboard with SWYPE, Verizon 4G LTE Network (CDMA 1X and EvDO Rev 0/Rev A Domestic: B13/B4/B2/B5/B66), Redesigned 3000 mAh Li-Ion Non-Removable Battery Built to Pass 8-Point Safety Check, Usage Time of Up to 27 Hours or Standby Time: Up to 3.5 Days, 8 MP Front Camera (F1.7) AF, 12 MP OIS AF (Wide) F1.5/F2.4 Rear Camera, Selfie Mode, Auto Focus, Virtual Shot and Interval Shot Modes, Quick Launch, Tracking AF and Auto Real-Time HDR, Quad HD Video 4k (3840 x 2160) @60fps, MP4, MAV, 3GP, 3G2, WMV, ASP, AVI, FLV, MKV, WEBM, Front: QHD @ 30fps; Super SlowMotion with 960 fps Recording, Bluetooth 5.0 (EDR + A2DP), TTY/TDD Compatible - M4, T3 (NOTE:  This model is fully global and separate international plans are required to be added when traveling outside the United States.)

Samsung Galaxy S8, Midnight Black

Samsung Galaxy S8, 64 GB, Midnight Black, Arctic Silver or Orchid Gray
$696.00 full retail price. Cal Poly Price: $199.99

Android 7.0 (Nougat) OS and Full Touch Bar, Slim Design with 2.68" (W) x 5.86" (H) x 0.31" (D) and 5.36 oz (Weight), Corning Gorilla Glass Face with Infinity Display, 5.8” Quad HD, Super AMOLED, 571 PPI (68.1 x 148.9) Screen, MSM8998 Octa-Core, 2.35 GHz (Quad) + 1.9 GHz (Quad) Processor, 64 GB Flash Internal Memory + 4 GB RAM, Knox Defense Grade Security, Biometric Authentication with Integrated Iris Scanner, Facial Recognition and Fingerprint Scanner Security, Virtual QWERTY Keyboard with SWYPE, Verizon 4G LTE Network (CDMA 1X and EvDO Rev 0/Rev ALTE Domestic: B13/B4/B2/B5/B66), Redesigned 3000 mAh Li-Ion Non-Removable Battery Built to Pass 8-Point Safety Check, Usage Time of Up to 33 Hours or Standby Time: Up to 12.7 Days, 8 MP Front Camera, 12 MP 2PD (photodiode) OIS Rear Camera, Selfie Mode, Auto Focus, Virtual Shot and Interval Shot Modes, Quick Launch, Tracking AF and Auto Real-Time HDR, Quad HD Video 4k (3840 x 2160) @ 30fps Front: QHD (2560  x 1440) @ 30fps, Bluetooth 5.0 (MBCM4361), TTY/TDD Compatible - M3, T4 (NOTE:  This model is fully global and separate international plans are required to be added when traveling outside the United States.)


FEATURE PHONES (No Data Plan Required)

 

Samsung Convoy 4

Kyocera Cadence LTE Blue
$120.00 full retail price.  Cal Poly Price: $0.00

Up to 7.5 Hours Talk, Standby Time Up to 17 Days, Camera 2 MP Fixed Focus with Video, 16 GB Internal Memory, Bluetooth, TTY/TDD Compatible  (NOTE: This model is NOT a global device.)

Kyocera DuraXV LTE

Kyocera DuraXV LTE
$264.00 full retail price. Cal Poly Price: $0.00

Up to 7.7 Hours Talk, Standby Time Up to 18.3 Days, Camera 5.0 MP with Video, 16 GB Internal Memory, Ultra-Ruggedized with Rubber, Non-Slip Dura-Grip Material (water, shock and dust resistant), Bluetooth, TTY/TDD Compatible, Global Ready  (NOTE: This model is global and separate international plans are required to be added when traveling outside the United States.)


The above prices are for customers purchasing from the NASPO ValuePoint-CA (National Association of State Procurement Officials, State of California) formerly WSCA (Western States Contracting Alliance Agreement), and are limited time offers, subject to availability and change without notice, calling plan terms and conditions, and credit approval, if applicable. Verizon Wireless sponsored rebates are instant for government-liable customers and are included in the price shown. Offers only available through the Verizon Wireless Enterprise and Government Channel. Subject to the Agreement Individual 1 year line term requirement for pricing. Get it Now and Picture Messaging are subject to terms of use. In CA, sales tax calculated on un-activated phone price. Visit verizonwireless.com for complete details.


Users may troubleshoot issues with cellular phones with their CITC's or with Verizon Wireless directly at 1-800-922-0204.  Users should call from a landline with their cellular device in hand and be prepared to discuss the specific problem and perform the troubleshooting steps requested by Verizon.  If Verizon determines the device is defective (and is within the ONE YEAR purchase warranty period), Verizon will arrange for a free warranty replacement.  The replacement device will be shipped to the user directly with a return shipping label so the defective device can be mailed back by the user to Verizon WITHIN 5 BUSINESS DAYS.  All replacement devices are based on Verizon’s inventory, which may result in a substitution with a comparable device.  There can be only one free equipment replacement per incident.  If the comparable replacement device is not an acceptable replacement, the department telephone coordinator can submit a Cellular Service Request Form to purchase a new device on the user’s upcoming equipment upgrade date.


It is the responsibility of each campus user of a Cal Poly-owned cell phone to review the Cellular Telephone Guidelines at https://servicedesk.calpoly.edu/content/telephone_support/policies/cellular_tele_guide

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