Service Desk

Information Technology Services

Outlook Desktop or Stale Request Error

If you are unable to login into the Outlook desktop client or receive a stale request message, use the following steps to resolve the issue.

Message Examples

Stale Request
HTTP Status 500

  1. Quit the Outlook desktop client.

    Quit Outlook
  2. Open the desktop version of Word and click on Sign Out.

    Sign Out
    Sign out confirmation
  3. Sign into Word and click Next, then log into the My Cal Poly portal.

    Sign in icon
    Sign in
    Cal Poly Portal
    Sign in confirmation
  4. Restart the Outlook desktop client.

If the above fix doesn't work, we recommend removing your Office application certificates and stored passwords in Keychain Access, then rebooting your device. 

As a backup option, the Outlook web client can be accessed via the
 My Cal Poly portal > My Apps > Email & Calendar.

Get Help

ITS Service Desk
Monday-Friday 8 a.m. - 5 p.m.  
Location: Natatorium (No. 46), across from Spanos Stadium 
Phone: 805-756-7000

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