Service Request System (SRS) - FAQ
The ITS Service Request System gives students, faculty, staff, and emeritus access to submit requests for technical support on campus.
How do I submit a Service Request?
You can submit a service request through the My Cal Poly portal by navigating to the My Apps menu and clicking on the Technical Service Request link. For more detailed instructions on how to submit an SRS ticket, visit How to Submit a Service Request.
When should I expect a response?
Response time varies depending on ticket volume, the urgency of the issue, and how much information can be gathered from the SRS ticket.
How will I be contacted?
You will be contacted by our technical staff either by email or phone, depending on the Contact Method you selected on the submitted ticket. We may need to contact you about your issue, either to collect more information or to schedule an appointment or remote session, so please make sure you are available to respond to email messages and/or phone calls until the issue is resolved.
Why am I being contacted by student assistants instead of technical staff?
Student assistants at ITS work side by side with full-time technical staff. This is an opportunity to apply Cal Poly's "Learn By Doing" motto. By working hands-on to solve technical issues across campus, these students gain career experience that will help them succeed after college.