Service Desk

Information Technology Services

Telephone Service Finder

This service finder can assist with determining what features you may want for your telephone system. Some features are only available with certain types of telephone lines. As always, please contact us to assist with building your telephone system to best suite your needs.

Feature: Single Line Phone (ODN) Appearance of Line (MDN/MNS) Additional Number (ADN) Hunt Group Call Tree Call Center Application
Pick up calls x x x x   x
View call status of other line   x       x
Voicemail x x x x x x
Time Based routing           x
Forward calls to another extension x x x x  
Forward calls to cell phone x   x x x x
Calls Handled by multiple people   x x x x x
Queueing when all lines busy       x x x
Additional Cost     x x x x
Requires Software           x
Vanity Caller ID (Outgoing calls) x   x x   x
Web Chat support           x
Reports of call usage           x
Automatic Call back            x
Email Notification of Voicemail x x x x x x

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