Service Desk

Information Technology Services

Password Help

Forgot password?

After your password is reset, don’t forget to update the saved password on all of your devices with your new password to prevent a temporary lock on your Cal Poly account.

Where to Update Your Cal Poly Password

  • On all of your devices including desktops, laptops, tablets and mobile devices
  • In your Cal Poly email applications and programs
  • In your SecureMustangWireless Wi-Fi profile settings

    Locked Account

    If you can't log in to your Cal Poly account or your password is not working, your account may be locked. Accounts temporarily lock after four (4) incorrect password attempts. Accounts unlock after 33 minutes or if they are manually unlocked by the ITS Service Desk.

    Password Resets

      If you KNOW your current Cal Poly password and it is NOT EXPIRED:

      1. Log in to the My Cal Poly portal.
      2. Go to the Personal Info tab > Cal Poly Password > click on the Change Password button.
      3. Enter your old or temporary password - the password used to log into the My Cal Poly portal.
      4. Enter your new password, then retype the new password for verification. Click the Next button.
      5. Answer the three security questions. Click the Next button.
      6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.
      7. Check the boxes to agree to the Responsible Use and Campus Policy and the Confidentiality-Security Agreement. Click the Agree button.
      8. Click on the Finish button.

      If you have FORGOTTEN your password:

      1. Go to the Cal Poly Password Manager
      2. Enter your username and click the Go button.
      3. Click on Re-activate your account by answering your security questions.
      4. Answer the three security questions. Click the Next button.
      5. Enter your new password, then retype the new password for verification. Click the Next button.
      6. Either set new security questions and answers or check the Keep my previous answers box. Click the Next button.
      7. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.
      8. Check the boxes to agree to the Responsible Use and Campus Policy and the Confidentiality-Security Agreement. Click the Agree button.
      9. Click on the Finish button.

      If your password is EXPIRED or you are UNABLE TO RESET YOUR PASSWORD:

      • Call or visit the ITS Service Desk for an assisted password change.
      • The ITS Service Desk will provide you with a temporary password that expires in three (3) days or 72 hours from the time it is issued. After the assisted password change, you MUST log into My Cal Poly portal and go to the Personal Info tab to reset your password.

      Get Help

      ITS Service Desk
      Monday-Friday 8 a.m. - 5 p.m.  
      Location: Natatorium (No. 46), across from Spanos Stadium 
      Phone: 805-756-7000
      Email: servicedesk@calpoly.edu

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