Service Desk

Information Technology Services

Pinnacle v6 Telephone Billing Software

ITS upgraded the campus telephone billing system (Pinnacle) on April 18, 2009. The former system was nearing end-of-life for product support and the upgrade will ensure enhanced service reliability and security.

The biggest change with the new system is that all billing will be available online. This means the campus will be "going green" by providing your monthly phone bills to you online. You will be able to access and print only what you need, and be able to see it earlier in the month as you won't have to wait for us to print and distribute bills campus-wide.

Please check back to this page for detailed information, including updates to Frequently Asked Questions.

How to Calculate the Subcode Totals for Account Bills (PDF)

Pinnacle Account Bill Tips and Tricks (PDF)

How to Access Your Monthly Bills (PDF)

How to Access Your Monthly Bills using Firefox on a Macintosh (updated 4/28/2010)

Frequently Asked Questions

Download the Power Point presentation from the 02/27/2009 Open Forum

Download the Power Point presentation from the 04/07/2009 Open Forum

Departmental Telephone Coordinator Responsibilities (as referenced in the Open Forums)

Please don't hesitate to contact the ITS Service Desk at (805) 756-7000 or

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