Service Desk

Information Technology Services

Zoom FAQ's

How do I get started with Zoom?

To learn how to get started with Zoom, visit this page.  Videos highlighting the features are available on this site. For more questions on Zoom, contact the Center for Teaching and Learning at: . You can also, download Zoom for your computer or mobile device, or click “Host a Meeting” above. Use the app or webpage to startjoin, or schedule meetings.

System Requirements for PC and Mac

System Requirements

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card

Supported Operating Systems

  • Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
  • Windows 10
  • Windows 8 or 8.1
  • Windows 7
  • Windows Vista with SP1 or later
  • Windows XP with SP3 or later

Supported Tablet and Mobile Devices

Supported Browsers

  • Windows: IE7+,  Firefox,  Chrome,  Safari5+, Opera12+
  • Mac: Safari5+,  Firefox,  Chrome

Processor and RAM Requirements

MinimumRecomended Processor Single Core 1Ghz or Higher Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent) RAM N/A 4Gb

High DPI Support

  • High DPI displays are support in Zoom version 3.5 or higher

Bandwidth Requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments. 

Recommended bandwidth:

  • For 1:1 video calling: 600kbps (up/down) for HQ video and 1.2 Mbps (up/down) for HD video
  • For group video calling: 600kbps/1.2Mbps (up/down) for HQ video. For gallery view: 1.5Mbps/1.5Mbps (up/down). 
  • For screen sharing only (no video thumbnail): 50-75kbps
  • For screen sharing with  video thumbnail: 50-150kbps
  • For audio VoiP: 60-80kbps​

What if I need a more robust room?

Zoom Room will be available in the basement of Bldg. 2 (02/25B) for those who need more robust Video Conferencing needs. This facility will be able to connect to other rooms around the world viaH323/SIP standards. 

What about using Elluminate/Collaborate?

Zoom is scheduled to replace Elluminate/Collaborate in the summer of 2016. Elluminate/Collaborate is planned for decommissioning on June 30, 2016. 

Where can I get training for Zoom?

The Zoom Help Center offers an extensive library of resources for all users. We have compiled some of the top videos to get started. The videos are on the right-hand side under Top Videos to Get Started.

Where can I get help?

The Zoom Help Center offers an extensive library of resources for all users. You can also contact the Customer Technology and Support Help Desk.

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